VoIP Telephony Supported Features

Supported Features Description
Caller ID Display the calling party number
Plug and Play (PNP)-Grandstream, Cisco, Yealink VoIP devices which can be system extensions if plugged into the internet and have the proper adjustments
Hunt Groups The incoming call (irrespective of the dialed number) is rotated through the pool of lines until a free line is found and the caller is connected. The caller hears the busy tone only when all lines (not just the dialed number) are engaged.
Voicemail (Mailbox) An interactive computerized system for answering and routing telephone calls, for recording, saving, and relaying messages, and sometimes for paging the user
Voicemail to Email Send email to the person who has a voice mail left
Call Forward on Busy (BLF) Send the call to the desired destination if the calling person is busy while receiving a call
Call Forward on No Answer Send the call to the desired destination if the calling person is not answering the line during a specific period of time, while receiving a call
Call Detail Records (CDRs) Monitor all the incoming and outgoing calls made by an extension
Blind Call Transfer Transfer the call to a desired destination without first informing the other party about transferring the call.
Call Routing (DID) Ability to route the incoming call to the desired extension number
Music on Hold (MOH) -Wave File/ RTP Stream/Input Play the desired music when the calling party is put on hold
3 Way Calling(Conference Calls) a way of adding a third party to your conversation without the assistance of a telephone operator
Daily Email Reports Inform the customer about all the traffic in daily basis
Agent Groups (ACD) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ACDs are the heart of call centers, or contact centers, which are widely used in the telephone sales and service departments of all organizations
Soft phones Computerized software installed in personal computers and makes the computer acting as station
Mobile VoIP (transform your cell phone into your desk Computerized software installed in cell phones, like android based cell phones, windows mobiles, and makes the computer acting as station if having internet access.
Call Recording Records all the conversations if desired

 

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